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I have been very impressed by the attention paid to the customer experience at Shepshed Ford.The team have always been helpful, straightforward and clear in the service that they provide, which
naturally has been very welcome.The difference has been night and day when compared with my encounters with some of the larger Ford outlets in the Leicestershire region.Great cars deserve great
aftercare service and that is exactly what, to date, I have found Shepshed Ford to offer.
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We purchased our Hyundai Tuscon from Shepshed Ford.It was all very straight forward.Wayne the salesman was very helpful and had our chosen vehicle prepared for collection,at a time suitable for
us.In all a very pleasing experience.
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My first experience of a fully online car purchase. From initial enquiry, a chat on the phone and then a request for some bodywork videos Shepshed Ford were very good. I've now had the car for 2
months and I've absolutely no complaints. I really enjoyed the experience of purchase, the price was competitive across the Internet, so I could drive away happy. And have continued to drive happy
since September.
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Fantastic service from Jim and his team. As soon as I spoke to him on the phone I knew he was an honest trustworthy guy. Couldnt do enough for me. Hope we can do business again in the future!
Jonathan Read (Goole)
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Absolutely thrilled with my Peugeot which I collected today. From start to finish, Jim was both professional and friendly and I would not hesitate to recommend anyone buying from Shepshed Ford :)
Thanks Jim
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Bought a Ford Focus and whilst it was inspected they found a fault so kindly provided a car as they knew mine was scrapped. They also replaced the Cam belt which was due next year.All staff were
very supportive and informative and went out of their way to provide a superb service.
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I travelled over from Ireland last year to purchase a second hand Mitsubishi Outlander from Shepshed Ford. The car was presented in immaculate condition and the lads were a pleasure to deal with.
One year on and the car has passed the NCT with flying colours. Thanks again, highly recommend!
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Fantastic garage and great service I would definitely purchase from them again in the future
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Nice relaxed atmosphere the type of people you want to deal with when looking for a car.No pressure just good service
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Very helpful from the word go. Not pushy trying to sell. Would fully recommend
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Very happy with their level of customer service. Would recommend!
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Vehicle service completed when they said they would, staff polite and helpful
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Excellent service from start to finish, simon was very helpful and went above and beyond for us, customer service was great. Would highly recommend them.Mr Humphreys.
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Just purchased a cracking Fiesta ST from Jim at Shepshed Ford. This was a really good buying experience. Jim was friendly and very easy to deal with and the deal was what we wanted. Car was
immaculate on pick up. Excellent purchase from a team who give great service.
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Excellent service. I bought a Nissan NV400 of them, The van was in great condition, at a very good price.The gave excellent advice and service. Highly recommend.
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Just had my car MOTd here, my dad has recently purchased a car from here as well and we have both had a brilliant experience. Wendy and Paul in service were great, had my car ready in no time.
Wayne in sales has taken care of my dad with the sale of his car and gave him a great deal on his part exchange. Will be returning!
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Brilliant, buying a car during lockdown was always a concern for me as I couldn't test drive the car. However Jim from Shepshed Ford was brilliant, they offered me an amazing price for my part ex
despite not being be able to see my car. And my new car was exactly what was advertised, couldn't have asked for more.Highly recommended
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I recently bought a used car from Shepshed Ford & initially the service from Wayne was good, however when i went to collect it all was well apart from Wayne answering the phone in the middle of a
handover to myself . He continued to try to do both which in my opinion was extremely rude. I was told the car had had a valet which to me certainly was not the kind of valet i would have expected
from a supposedly experienced person working in a dealership . They need to get a decent hoover !!! Three weeks later i received a really nice unexpected letter from Wayne the salesman who i dealt
with. He explained & apologised if the service was not up to the standard i had expected & offered me a free valet when i needed one. This was exceptional service & restored my faith in Shepshed
Ford. Thankyou
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Good experience with shepshed so far. After doing my homework i drove over 100 miles to purchase a car from them and they did everything I asked and threw a tank of fuel in to get me home. Fair
part ex on my car also. Had a slight issue with the car after a few days but after speaking with them the issue was resolved the same day no hassle.car is now great. These guys are straight and
have great customer service, I'd certainly recommend them.
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Recently bought a used car from here, great service everyone was easy to deal with and nothing seemed too much trouble and no one was at all pushy. Car is fantastic, very low milage and in great
condition. Service is way better than a lot of these massive chain dealerships.
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Small and friendly firm. Although we arrived on a Sunday without appointment we were made welcome and the used car we had gone to see was made available for a test drive straight away. The part ex
value was fair and we did the deal with no fuss. The car was then delivered to us 3 days later even though it was a 3 hour round trip for the driver. Brilliant service and highly recommended.
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Excellent service from Wayne initially by phone and e mail as we are located over 2 hours away making it a pleasant and easy transaction on the day and we drove away in our new car which was
exactly as described on the website. A pleasure to do business with.
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My daughter brought a Vauxhall zafira from Jim @ this garage last month. We collected the said a week after purchase. Everything was as jim said mot , bids & bobs we had picked up on. Even fitted
a timing belt & serviced the air conditioning. Excellent attention to detail and service. A warranty was also given as a gesture due to no part exchange. Nothing to much trouble. My daughter had a
problem with the running of the car a fortnight later & it came to an halt outside our house, contacted the garage early the next morning. The service department took a message. Jim rang back as
he said he would within the hour ! They collected the broken down car & brought a courtesy car to our house. Repaired it within 48 hours. Excellent service again . Well recommended no qarms or
anything.
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Bought car for my daughter online as I live 130 miles away, when we saw in reality it was even better. Everything was ready on the agreed date to collect and also covid secure my daughter is more
than happy with her new car, would recommend. Thank you.
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Excellent service, really pleased with the vehicle they delivered to my door step, I would really recommend this dealership to my friends and family many thanks
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I recently purchased a vehicle from Wayne at Shepshed Ford. Both him and all the other staff really gave fantastic service throughout. I will recommend to others moving forward. Thanks again.
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My car went into this dealership for some warranty repairs both of which were declined firstly a knock on suspension as mechanic claimed he couldnt hear it (must be hard of hearing) secondly
refused to repair the keyless entry system as the door has had a paint repair. We were then charged for diagnostics???? but did not receive any paperwork or even a receipt. Avoid this dealership
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I dealt with Sales man , Wayne Cooper from start to finish, he was very keen to proceed with the deal I suggested from the start. Which included a part x on my Part.I was so impressed with him. I
travelled over 100 mile to complete the deal , the vehicle was as described .I will probably travel back to get it serviced.
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Very pleased with my new car it's beautiful and beautiful to drive. Very helpful with me. Thankyou again.
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Having been trying to source a Ford Ranger for nearly 5 months I was starting to become very despondent. Just by luck I came across Shepshed Ford, and who happened to have a nice looking Ranger in
stock. A visit to the showroom proved to be highly worthwhile, with the vehicle being perfect for my requirements. Closer inspection of the interior revealed a small tear on the side of the
drivers seat (a very common occurance), but it was extremely refreshing to see the sales staff offer to fix the issue without hesitation. Having visited many dealers in the search for a suitable
truck, it was great to finally experience some good, honest service.
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Went to buy a second-hand car. Very pleased to find it was exactly as described. Had a nice test drive. Worked out a good deal with Wayne the salesman. Car sales done right. Honest. Nothing
hidden. Well done.
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My experience with Shepshed was the search for a second hand car. I received a 1st class customer service and was offered a fair price on a deal....which resulted in me buying the car - even
though Im not local to the garage.Thanks for your help then and with after-sales
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Have recently had a fuel filter replacement here followed by a full service and mot. Very professional and friendly service. Would highly recommend.
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I have have used both the service side and the sales side of the business and I can honestly say that the quality of service on both sides is better than you will get at other ford dealers. I 100%
recommend them for buying a new car and I would also recommend them for servicing and car issues
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Took my Focus Vignale in for it's first service. Very friendly and helpful. Highly recommend.
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Great service, great experience from Start to finish. Friendly staff plus a great car!! Would definitely recommend them!
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Fantastic, honest and most helpful service, Wayne did a brilliant job assisting me due to my disability, and went out of way at such short notice to finalise the sale. Totally over the moon with
my purchase. Thanks everyone....
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Brilliant dealership. Very relaxed atmosphere and the folks who work there are not pushy, they let you make the decisions and don't force you into anything. Conveniently located near the M1 to
boot as well as the A50 and other B roads to other parts of Leicestershire and even Derbyshire.Totally honest cars, totally honest sales.
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Good service, as always.
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Just collected new (used) vehicle from here. Early days as regards long term relationship but really pleased with experience during the presale negotiation and the collection itself. Nice people
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Excellent service as always.
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The best no pressure car salesman I've ever met. Good cars and not hiding anything. Small range but if they've got what you want, the price is good.
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Just purchased a jeep from shepherd Ford and the two gentlemen I dealt with were polite and treated me farily both Simon who I saw when I first made contact and Jimmy when i went to collect the
car.The very minor fault on the door trim which I had pointed out when i first saw the car had been put right to my satisfaction,they also did the tax for me so I was able to drive away .As I had
driven 51 miles to look at and then to pick it up I appreciated the service I received and would recommend this garage and it's personel most highly
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Just brought a car from Wayne we found him very friendly and honest all straight forward and brilliant customer service Diane micheletto
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The excellent car sales Team made our long distance purchase very easy. The car is a delight and good value. Thank you.
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What a refreshing change to deal with a dealership, which is run by humans, with personalities & who better yet understand Customer Service! Will gladly do the extra miles to go to this dealership
again. Thank you.
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I would recommend Shepshed ford to everyone yet again fantastic customer service and extremely helpful qould never take my car any were else.
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Overall nice experience here, staff are friendly and service was completed on time! Definitely returning.
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Good car selection but sales department can improve in making deals that would make both sides happy especially when someone paying cash, they lost out
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We all ways use Shepshed to have our car serviced.since moving to Shepshed way back in1979 when Shepshed Ford was Watson & Cook.They have always been good value,and I trust them.
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Excellent visit Mr Cooper very informative and great customer service experience
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Whot sum great people if u by a car or have it car repairs u get top service u have seen the rest u have got the best 10/10
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Just bought a used Skoda from this dealership. They couldn't have made it any easier. Excellent customer service and a quality used car.
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Ford main dealer...Friendly ,helpful service.Good range of new and used cars.Easy to find straight off M1 junction 23.
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Very helpful staff, wide variety of used cars. Highly recommended!
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Friendly staff, no pressure, answered all questions knowledgeably. Car I bought was well priced and a fair part ex value
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Excellent service given right from initial phone enquiry, through to driving purchased vehicle off their forecourt.Would recommend this dealership
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Great place , no pressure sales just left to decide in your own time . Wayne really helpful , would definitely buy from there again .
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Wife's car serviced and mot'd, first rate service, great communication and competitively priced.
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Excellent sales service from Wayne &Jim thanks
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They look after my Ranger, polite, helpful, honest and priced right! Thanks Chaps!
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Simply the best car buying experience I've had.
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Found the service and the staff very helpful. also the cost of repairs very competitive,would recommend. 21/3/2014
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So far so good Wayne the sales man was fantastic never felt pressured.
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The service recieved every time is first class, they always go above and beyond.
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Won't buy my cars from anywhere else lovely people to deal with and not pushy.
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Nice family run dealership with sensible prices beets the car supermarkets5 stars from me
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Salesman really helpful an gave me all the information about the vehicle I liked
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Perfect service by staff honest work carried out good communication
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Friendly helpful staff good service reasonably priced, nothing seems to be to much trouble
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Efficient and pleasant staff, reasonable prices will keep going back.
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Good range of cars and prices. Friendly staff.
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Helpful without being too pushy. Cars are priced about right too.
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Good service by knowledgeable staff. No "rip off" here.
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nice easy transactions. and very helpful and courteous.
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Good place to do business both sales and services
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Fabulous service from Wendy in the service department. Highly recommended.
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Great service friendly knowledgeable staff
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Great service! Thank you for everything!!!
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Garage is good.. sales not so much
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Very good service an friendly staff
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Very nice car.
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Very helpful staff .
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Totally recommend Shepshed Ford. Fab customer service.
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First Class Service every time.
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Excellent service - as usual with Shepshed Ford.
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The people here are good and the service is also good.
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Helpful people but car wasn't quite right
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No pressure very friendly and your looked after
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Friendly and helpful staff
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Very helpful excellent service
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Amazing service as always
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Brilliant place and brilliant staff.
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Nice place to get a car
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Lovely staff, very helpful
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Very good place...
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Very good staff very friendly!!!!
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Very good Ford dealership
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Great service very helpful
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Good service
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Good cars for sale
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First class service
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Very friendly staff
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Friendly and honest team
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Excellent service
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Service excellent
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Nice staff
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(Translated by Google) A1 garage(Original)A1 garage
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